Terms & conditions

Last updated 13 November 2026

1. About us

These terms apply to bookings with Alpine Chauffeurs Ltd ("we", "us"), a company registered in England and Wales (number 13447502), registered office NBV Enterprise Centre, 6 David Lane, Nottingham NG6 0JU.

2. Quotes and bookings

Quotes are fixed for the journey, date, time, passengers and luggage described. A booking is confirmed when we confirm it to you in writing (by text, WhatsApp or email) and any payment due has been made.

If the journey details change, for example extra stops, a different address or additional passengers, the price may change and we will confirm any change before you travel.

3. Payment

Payment terms are confirmed in writing with your quote. Corporate account customers are invoiced monthly.

4. Cancellations and changes

Cancellation terms are confirmed in writing with your quote.

5. Waiting time and delays

For airport pickups we track your flight and adjust the pickup time to the actual landing time at no extra cost.

Reasonable waiting time is included; extended waiting may be charged at the rate confirmed with your quote.

We are not responsible for delays caused by traffic, weather, road closures or other events outside our control, but we will always plan journeys with a sensible buffer.

6. Passengers and luggage

Please tell us the correct number of passengers and items of luggage so we can send a suitable vehicle. We may decline to carry passengers or luggage beyond the vehicle's safe capacity.

Smoking and vaping are not permitted in our vehicles. A cleaning charge may apply if a vehicle is soiled.

7. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence. We are not liable for indirect losses such as missed flights or connections caused by circumstances outside our reasonable control.

8. Contact

Questions about a booking: call 0115 901 7686 or email contact@alpinechauffeurs.co.uk.