Privacy policy

Last updated 13 November 2026

Who we are

Alpine Chauffeurs Ltd (company number 13447502) is the data controller for personal information collected through this website. Contact: contact@alpinechauffeurs.co.uk, 0115 901 7686, NBV Enterprise Centre, 6 David Lane, Nottingham NG6 0JU.

What we collect

When you request a quote or book, we collect your name, mobile number, email (if given), pickup and drop-off details, travel dates and times, flight numbers, passenger and luggage details and any notes you provide.

If you contact us by phone, WhatsApp or email we keep a record of the conversation as needed to manage your booking.

How we use it

To prepare your quote, arrange and carry out your journey, take payment, contact you about your booking and keep accounting records. Our lawful bases are taking steps to enter into and perform a contract with you, and our legal obligations (for example, record keeping).

Who we share it with

Our payment provider (Stripe) to process card payments; our website host (Cloudflare) and the services that deliver quote requests to us (Telegram, our email provider and Google Workspace). We never sell your data.

Analytics and cookies

If enabled, we use Google Analytics and Google Ads to understand how visitors use the site and measure enquiries. These may set cookies. You can block cookies in your browser settings.

How long we keep it

Booking and payment records are kept for up to 6 years for tax and accounting purposes. Quote requests that don't become bookings are deleted within 12 months.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing contact@alpinechauffeurs.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).